and organisations with
the capability to make
We partner with organisations across the UK who are playing their part in creating a healthier, happier and more active nation.
Working with them we inspire, encourage, develop and support every single person who
is working, volunteering or leading in sport, activity, health and well-being.
Through these partnerships we help create new and exciting customer-focused experiences aimed at attracting and retaining a wider, more diverse range of customers.
20 years of customer experience expertise driving our 3 core capabilities for success
We design and create bespoke solutions precisely matched to the context, community and outcomes required. These 3 core capabilities are built into every solution and complement the technical sports and activity coaching that already exist in the sector.
Developing the workforce so that they are able to give each of their customers a service experience which is perfect
for them and engages them for the long-term
New and exciting activities and propositions
Creating innovative approaches to enable organisations to attract and retain new and current participants
Inspiring, supporting and develop leaders by giving them the skills, capability and confidence to succeed at delivering large scale initiatives across whole regions
Hyper-personalised and super-engaging customer experiences
We’re on a mission
for a reason
It is widely known that even a small amount of activity improves your mental and physical
In fact the NHS have published that if you are active for only 30 minutes a day, five times a week there is a lower risk of:
Type 2 diabetes by 50%
Breast cancer by 20%
Depression by 30%
Dementia by 30%
Coronary heart disease and stroke by 35%
It has been proven that regular physical activity can improve your general mood,
self-confidence and sleep quality as well as give you more energy and reduce stress levels.
However, we know it will take much more than just statistics to sway the inactive into becoming active.
what we preach
We are a team of activity enthusiasts and sports fanatics, who all personally experience the benefits of leading a more active life.
We believe that by developing the activity sector to become more customer experience focused, we can start to play our part in tackling the inactivity crisis.
Award-winning work with some of the best and well known organisations in the UK
Our expertise in customer experience, innovation and the leadership of large-scale change has been developed through our sister company Impact Innovation.
Our work has been proven to work in organisations including John Lewis, the NHS, Accor Hotels, Nissan, O2 and Tesco.
The methodologies and development approaches used have delivered real benefits for organisations, their staff and customers. These benefits include:
Increased customer loyalty and greater levels of customer (and patient) satisfaction
New, successful service propositions resulting in new revenues
Creating a customer culture to maintain business performance
Increasing staff capability and confidence
Increasing the skills of leaders to become service leaders
Creating large scale system leaders